/portalCustomer Access to Information
Excellent Customer Service Available Anytime
With the clearnine/portal, your customers will have 24/7 access to their accounts. Either as part of the Clearnine e-commerce solutions or as a stand alone product, the customer portal lets your customer check on order status, see what’s been invoiced, check their account to make sure they are current and pay existing invoices with their credit card.
Customer Service Staff can become Heroes
The /portal lets your customer service department focus on handling things that only a real person can do. Let your staff become heroes in your customer’s eyes when they can go the extra mile to make sure that important package gets overnighted at the last minute or take whatever action keeps your customers happy and loyal to you.
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better”Jeff Bezos
Customer Account and Summary Info
Customers have the following at their fingertips
- Account summary information
- Aging information
- Orders – both web and entered through sales order entry in Sage 100
- Purchase history
- Invoice tranactions
- Can pay open invoices